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New Real Hair Club Member |
Hi All,
I Have recently gone through the same experience as GRAV15. I was shown the video, was rushed into the contract by them saying they would give me a £500 pound discount if I signed by noon the next day. £2,800 it cost me to have a very heavy itchy wig glued to my head. It looked that unnatural that a chin strap wouldn't have looked out of place! The first day I had it fitted, I returned to the studio only one hour later to complain that it was nothing like my own hair, not even the same shade of brown. I wouldn't leave the shop until they did something about it. They decided to swap my unit there and then. The first one I received was a TRICO, they swapped this for NSA (non breathable) which did look more natural. This unit lasted all of 4 month. It started going thin until in places the membrane was showing. The contract I signed was for a TRICO, custom made for myself. What I have now is a NSA, and as they swapped it the same day, the unit was either someone elses or a one they had lying about the place and therefore not custom made for myself. Is this not a breech of contract on their behalf? I also have one of AHS's flyer cards which I had my stylist write down explaining the first unit and what it was swapped for. I never received the order form and fitting schedule either. I have written a letter with dates explaining in detail the issues i have with them. Can anyone advise the best address to send it to? Any feed back would be most appreciated. 5teve... |
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Veteran Real Hair Club Member |
Hi Steve,
Can I quickly ask what studio you went to and who was your consultant? I will find you the address you should send your complaint to. |
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New Real Hair Club Member |
Hi Grav15,
It was the Newcastle Studio and the consultant was a Mr Kia Darbin. 5teve... |
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Real Hair Club Member |
Hi Persistent,
I am just wondering if you got a refund from those snakes. They offered me about 60% of my funds back a few weeks ago and still no cheque. They are lucky I am not taking them to court for the full amount plus the cost of shaving my head bald. Hi Grav15 and Steve - It sure looks like the AHS problems are worldwide. Here in Australia its quite bad and it looks like the UK is not much better. How on earth do these shady businesses last for so long??? They have caused us so much greaf. I am still concidering taking them to court for a FULL refund. They will not return my calls of emails. I keep getting different stories. The whole things makes my hair stand on end lol!!! |
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Veteran Real Hair Club Member |
Take them to court!
They last for so long as people are too shamed to go to court or offered a gagging order if they do pay them off! |
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Veteran Real Hair Club Member |
Hi Steve
To get your money back... You need to be a threat and a pain in the back side. It seems likely they have now fitted someone elses hair to your head. The clients names are usually printed on the base. Write to your consultant. Mention misrepresentation, product failure. Send it recorded!! It may be worth buying a unit for a couple of hundred quid from another company, getting that one removed as evidence. If your lucky, you may find someone elses name under it which will put you in a strong position. CC your letter to Ms Maeve Duhy, Advance Hair Studio (Group) Limited, 2nd Floor, 12 Cathedral Road, Cardiff, CF11 9LJ She's the clients relations manager |
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Real Hair Club Member |
Hi Grav15,
I have already signed a gagging order 2 weeks ago but still no cheque received. Is it too late to take them to court? Is it costly to file a case? Thanks. |
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Veteran Real Hair Club Member |
Hi Mr Hair,
I would say the part of the agreement of the gagging form is to receive your money. You could go to the studio and demand the check. You could write to them threatening court action. In the uk it costs £120 to file through court. They will lose the case if they've made an agreement that they have't fullfilled. Send a letter recorded giving them 7 days to send the check. If no reply then you have no other option than court! |
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New Real Hair Club Member |
Hi Grav15,
I have sent my letter recorded delivery to the address you supplied. I have purchased a new unit from a different company just before xmas, paid £500 for it and consider it to be a 100% markup in quality than that of the unit supplied by Advanced. I have checked the unit from advanced and inside at the back i have found a stamp which reads: Glen J 22/2/06 PO 115054B Would you say this is the name of the person it was designed for? |
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Veteran Real Hair Club Member |
Yes definetly!! Thats the clients name and date of manufacture!
When clients refuse to have the unit fitted straight away when they realise its a wig, they keep it and use them on other clients. So that is not a custom one you ordered. It was made for someone else's head shape. Your in a very good position now. Did you mention this in your letter? Can u please email me at Grav15@aol.com |
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Real Hair Club Member |
Hi Mr Hair,
I still didn't get my money back. They bluff till the very end, but I'm preparing my case for the court. I also encourage you to do so. I've seen you got a wig with someone else's name on it - go for it! Good luck and don't be shy. Your shyness is their weapon.
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Real Hair Club Member |
Hi all,
in particular fellow Australians, Australian Competition and Consumer Commision is aware of the issue. But they don't address individual disputes. If there is a group of people having the same kind of dispute with an organization, then it's all different. Take some time and go to www.accc.gov.au Have your say. Complain. That is the way to fight for your rights. Cheers! |
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"Charlie Don't Surf" Follicular Salvation Club Member |
Sorry to hear about your experience and the depression that you have over your hairloss.
It would be best to post photos for us in the question section and you'll get a lot of feedback. From what I understand there aren't really any good HT surgeons in the UK. There might be some in Ireland and Holland but your best bet will be to travel overseas. For the most part it is not going to cost that much more. Do keep in mind that it depends on your level of hairloss but with a HT you will never be able to get the density of hair like you had as a youth. It is also going to cost quite a bit of cash but atleast the currency rate exchange will be in your favor coming from europe. Provide some photos and you will get a lot of feedback from us here and we will send you in the right direction. |
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| <Conned>
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Thanks for your practical response, I will post a photo or 2 soon.
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Veteran Real Hair Club Member |
BBC Watchdog Laser Therapy Report
http://www.youtube.com/watch?v=HwWp5mlGtZU BBC Watchdog Strand by Strand Jan 07 http://www.youtube.com/watch?v=SAKpwsmq6Wk http://www.youtube.com/watch?v=JqMemogg4kI |
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My Hair Loss Site Mentor Real Hair Club Member |
Thanks Grav15, great stuff again.
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New Real Hair Club Member |
Hi.
I was a previous user of AHD in London and i will advise anyone thinking of using them to save their money as they are rip off merchants in my eyes. I was attracted by the claims they make in national newspaper articles promising to restore your hair back to its original glory. I filled in the contact form online and like others here was pestered for over two weeks until i called them back. The so called consultant on the phone asked various questions and made lavish promises so i went and had a consultation at their offices. I was sucked in with a tried and tested sales talk,promising to give me my hair back etc. I was pushed towards the strand to strand option which i gave some throught about and left with the colour sales promotional brochures. After that point they continued to pester me once again giving me that hope we all look for in gaining new hair. They are very clever at promoting the strand for strand as not a wig which it basically is. My better judgement told me that this was not for me and when i asked outright the consultant looked stunned by my statement of that it was basically a wig which he reluctantly admitted in the end after trying to flower it up. I opted for the Laser and minoxidil treatment and was pushed into signing up as given the old patter of the price is reduced at the moment. So i made over 12 visits into london to stick my head in something resembling an old womans hairdressers hot air dryer. I applied the monixidil as directed twice a day and took a course of pills for two weeks at the start which made my heart pace quicken. I was glad to finish those i can tell you but the pills had no warning of any side effects at all on the bottle? Anyway three months later i noticed no new hair growth and i had finsished the entire treatment. All i noticed is i lost hair in the first month of treatment which i was told was normal but i never regained it back. £3000 out of pocket and no gains in hair growth i am pretty p off with AHD. Also reading that the laser treatment does not work here and on watchdog i can tell you i feel completetly ripped off by AHD as you can buy minoxidil for the whole course i took approx £200. So thats £2800 down the drain. From personal experience dont touch AHD with a barge pole as they will just give you false hope but thats what the prey on - hope, Good Luck everyone.. |
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Veteran Real Hair Club Member |
Hi Paul,
Did you ever try to get your money back? Who was your consultant? |
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Real Hair Club Member |
My situation is exactly the same with a few additions...... i am currently trying to get my money back. I sent a letter saying i believed i was mis-sold the laser treatment and gave them 7 days to respond. The consultant who sold it me rang me and accused me of trying to wreck his career etc...etc... He offered a brand new course which i turned down. Then he offered £1500 to "put this issue to bed". Again i declined, even though tempted.I asked him to put that in writing. Never received that but did receive letter from Mauve Duhy saying she has spoken to the consultant and he says my letter is untrue and therefore they are not offering a refund as per the contract. SO, i sent a Subject Access Request under the Data Protection Act requesting all documents relating to me including the original medical questionnaire which i was originally told was destroyed by there Manchester branch.The reason i specifically requested the questionnaire was that on one occassion in the consultant office, i caught sight of the questionairre and on it was written "bald as a coot". I pointed this out and received an apology. On the copy questionnaire i received today there was no comment on it, but there was a small pen mark where i think it was. In my SAR i requested contract, questionnaire and a copy of the medical approval by a qualified doctor for me to proceed with laser treatment as i didn`t believe they saught any, which in there contract states is one of there obligations. I NEVER RECEIVED A COPY OF THAT AUTHORISATION. I really would appreciate some advice on this. PLease can someone help, there is loads more to say about this case. thanks Chris |
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